Director, Digital Strategy & IT Transformation
Let’s be honest, you simply don’t know your customers as well as you want or think you do. Keeping up with all your customers all the time, let alone understanding what’s going to drive that next positive interaction – and acting on it – is really difficult.
Topics of discussion will include:
- How AI can free your workforce from daunting repetitive tasks so they can spend more time on higher-value work, and in turn, focus on enhancing their customer engagement and delivery
- Powerful data analytics that provide a wealth of information regarding your customer base – delivering enhanced business intelligence