Live Chat Software
December 3 - 6, 2018
AT&T Executive Education & Conference Center, Austin, TX

Lonnie Johnston


Vice President of Sales
NICE Systems


9:40 AM CLIENT CASE STUDY: Bots or People - Who Will Take the Lead on Processes?

The Results Companies wanted to make their Back Office client reporting process as efficient and accurate as possible and they did so by bringing in unattended bots to handle it end-to-end.  But when it came to automate a real-time customer facing process, they decided to take the attended, desktop assistant approach. 

In this session, you will better understand:

  • The thinking process and benefits to be had with each automation approach


Check out the incredible speaker line-up to see who will be joining Lonnie .

Download The Latest Agenda