Assistant Vice President, Head of Continuous Improvement, Investment Division
6:00 PM PANEL DISCUSSION: DETERMINING YOUR IA OPPORTUNITIES AND WHICH PROVIDE THE GREATEST CUSTOMER DELIVERY & OVERALL ROI
In this session will discuss the necessary steps to properly evaluate your IA opportunities based upon transactional volume, reach, processing feasibility, technical and workforce capabilities, rewards, and more – and how x opportunities would in turn have a positive affect on your customer delivery, as well as discuss how to ensure they do.
2:10 PM CASE STUDY: HOW DOES AN RPA PRACTICE CO-EXIST WITH A CONTINUOUS IMPROVEMENT CENTRE OF EXCELLENCE?
Does your organization have a Continuous Improvement, Lean Six Sigma, or process design capability? If so, are they part of your RPA practice or rollout team? How do they engage in the design and rollout of a bot?
In this session, we will explore:
- Structure of the RPA team: what role does the Process Designer or LSS practitioner play, versus other team members?
- “BA” or “BB”: is your process designer a Business Analyst or a Black Belt?
- How does LSS experience contribute to the strength of the team?