December 6 - 8, 2017
Hyatt Regency, New Orleans

Media Center | Intelligent Automation

5th Intelligent Automation Agenda

Are you ready to unleash the power of intelligent automation? Enter your details below to unlock your copy of the agenda. To request a copy via email, contact ted.gregory@iqpc.com.

Fast Track Your Attendance

2017 Post Show Report

A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions, and the buzz over the topic was palpable. Take a look a the Post Show Report for:

  • A detailed overview on the demographics of our attendees incl. seniority level, geo, industry, etc
  • Testimonials from General Motors, FedEx, Baxter Healthcare, Citi, AIG, New York Life Insurance Co., and more!
  • Stats on where the automation industry is headed
  • A glimpse at this years event incl. early confirmed speakers from NASA, MasterCard, H&R Block, and Capital One

Justify Your Trip

Present your boss with this customizable letter detailing the reasons why you should attend the event and you'll be sure to receive approval to join us. 

Registration Form

Fill out this registration form to speed up your attendance and email back to us at enquiryiqpc@iqpc.com

Past Attendee Snapshot 2017

Find out who attended our last 2 iterations of the Intelligent Automation event!

Current Attendee Snapshot

Interested in learning more about who has already signed up to attend Intelligent Automation New Orleans? Then download our Current Attendee Snapshot to get a sneak peek of who you can expect to see onsite and a preview of our 2017 Attendee Survey results.

Attendee ROI Toolkit: Intelligent Automation New Orleans

To help justify your attendance and make the most of your onsite experience, we created this ROI Toolkit that includes everything you need to express the value of attending the December 2017 Intelligent Automation event. Packet includes Benefits of Attending, an Attendee Snapshot, a Justification Letter and our Registration Form

Exclusive Content

Interactive Report: IA & RPA

Interactive results from live audience polling conducted with IA & RPA practitioners at the last Intelligent Automation event (formerly RPA Summit).

Key findings:

  • Most RPA implementations begin in Order to Cash and Record to Report processes.
  • Only 20% plan for FTE redundancy whilst 54% intend to redeploy FTEs into higher-value work.
  • Only 4% of practitioners are developing in-house technology whilst the rest are planning to engage service providers.

Robots Are Coming: 7 Reasons Why Resistance is Futile

The march of technology is inexorable, which is why we launched the Robotic Process Automation Summit in the first place. If you still need proof that RPA will soon become the new normal, look no further.

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

Historically, RPA has experienced somewhat of a mixed reception by employees who fear of being replaced and senior leadership who often dismiss it as relevant only to organizations that deal with high transactional volumes and big budgets. Despite these views, the demand for RPA tools is growing quickly and is applicable and available for everyone. Here are five considerations for harnessing the benefits of RPA regardless if you’re leading a team of two or two hundred.

5 Ways You'll Change Your Mind: Robotics Process Automation (RPA)

RPA is set to change the business services landscape. But how do perceptions of RPA change once users have actually implemented an RPA solution? Find out in our latest RPA industry survey.

Balancing a Human-Digital Workforce

Five years ago, Joe Peri was employee #2 at Ascension Health's captive BPO, the Ministry Service Center. Today, He is the Vice President and Chief Operating Officer, and the center has grown to over 900 employees. Joe pioneered the RPA practices which made this rapid growth possible, a subject he discusses in his summit session... and in this in-depth 12-page interview.

[Interactive Report] RPA: Hype vs Reality

Is RPA really living up to its hype? DART reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:

  • RPA has the potential to automate many more processes than expected by non-RPA SSCs.
  • The actual benefits of RPA surpass what most non-RPA respondents expect.

RPA Industry Report

At the last RPA event, we asked our attendees in various stages of implementations about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months. Here is what they had to say.

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).discusses:

  • Innovative technology solutions implemented into NASA and the hurdles that were encountered
  • Examples of the successes NASA has had with implementation of intelligent automation
  • How the NSSC is preparing to offer bots as a service via its Housing and Utilizations of Bots team
  • And, where the future of intelligent automation is headed in the next 2-5 years

Steps in Choosing an IA Business Model with Warner Bros. Entertainment

We sat down with Jason Barkham, Vice President of Business Transformation Solutions at Warner Bros. Entertainment Inc.

In our chat with Jason, he discussed:

  • Ways an organization can determine opportunities and leverage them to achieve process optimization
  • Examples of how an organization would choose an intelligent automation tool and business model
  • Intelligent automation models Warner Bros. Entertainment currently uses
  • The future of intelligent automation within the next 2 - 5 years

BNY Mellon’s Innovative & Cutting-Edge RPA Approach

Jon Theuerkauf is the Managing Director, Head of Performance Excellence, Robotic Process Automation & COE Program Head at BNY Mellon. In our chat with Jon, he discussed:

  • The approach he has taken at BNY Mellon with RPA and the results this has produced
  • Steps in developing a fast & furious (yet sound and discreet) PoC program to easily upload in a reasonable timeframe and with a limited budget
  • Advice for organizations looking to implement intelligent automation for the first time
  • And where he sees the future of intelligent automation headed in the next 2 - 5 years

IA July 2017 Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are facing with and how they are planning to improve or upgrade their technology in the next 12 months. See what they revealed!

Intelligent Automation Adoption in US Business Services 2017

This report provides a snapshot of Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). The IAU is an interactive data tool developed by SSON Analytics which contains real-time data on the global IA landscape for business services, gathered from IA customers and vendors.

IA December 2017 Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months.

Embracing Intelligent Automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to the setting up of a multi-location center of excellence as part of our Global Delivery Services (GDS), which is dedicated to enabling robotic process automation (RPA) within EY.

Videos

Interview with Kevin Kroen, Partner at PwC

Exclusive on-site interview with Kevin Kroen, Partner at PwC.

Interview with RPA CoE Change Management Leader at Prudential

Exclusive on-site Interview with Adrienne Peseller, Change Management Leader, RPA CoE at Prudential.

#RPAgoals with Eli Lilly's Director of Automation COE, Finance Shared Service Center

At the Intelligent Automation Chicago that took place this past July, we sat down with Matt Gustitus, the Director - Automation COE, Finance Shared Service Center at Eli Lilly and Company, to discuss how his company is embracing RPA, where his company is on their intelligent automation (IA) journey, their top 3 priorities for the next year and more!

Whitepapers

Robots in your Back Office?

We’re not talking about R2D2 processing your invoices and paying your bills!

Advancing Your Shared Services with Robotic Process Automation

Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services. Robotic Process Automation (RPA) is the latest proposition to promise a quantum advance for Shared Services. Download the content to learn more about RPA and it's benefits to your organization!

Courtesy of Chazey Partners

Intelligent Automation Change Management Checklist

When disruptive technologies such as RPA, Intelligent Automation and cognitive technologies are first introduced, it’s not uncommon for those spearheading such initiatives to encounter unprecedented levels of fear, confusion and resistance to change across all levels of the organization. With this in mind, we spoke to a handful of our 2017 Intelligent Automation New Orleans speakers about the road-tested change management strategies they leverage to not only drive adoption but spark cultural transformations.

Presentations

New to RPA? First List Your Basic Requirements

Ascension's Discovery team conducted extensive research of available options after first developing a list of RPA basic requirements. For them, the automated solution needed:
1. Auditing capability
2. Centralized task management and security
3. Ease-of-use
4. A short ramp-up time to begin development
5. Live monitoring and exception notification ability
6. User-enabled report customization


RPA & AI – From Continuous Improvement of Legacy Processes to New Digital Processes

John Willmott, CEO of NelsonHall, describes the benefits and ROI of RPA, requirements for successful RPA application, and commercial implications, in this informative presentation.

Which RPA Program Model is Best for Your Organization?

Presentation by Raymond Baez, Senior Manager Data Science & Analytics, UL. How to design processes for RPA and select/optimize processes for robotic process automation.

Walgreens RPA in HR

Case study on how Walgreens implemented Robotic Process Automation (RPA) within their HR department. Presentation by Curt Burghardt, Senior Director HR Shared Services, Walgreens.

IA Best Practice – The Story So Far

Critical success factors & key tips for implementing robotic process automation (RPA) by Rachael Stormonth, Executive Vice President, NELSONHALL

Sponsorship Information

RPA: POST SHOW REPORT

A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions. Take a look a the Post Show Report for an in-depth analysis of our audience, their feedback, and what you can expect at this year's summit. With the opportunity to completely personalize your sponsorship experience and considering the event was sold out last year, make sure you don't miss the event this time around.

RPA 2017 Pre-Booking Form

Showcase your software and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the 2017 Pre-Booking Form and explore different sponsorship levels and opportunities available to get your services and products in front of future customers in 2017.

Sponsorship & Exhibition Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups, Exhibit booth and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!

If you prefer to receive a copy, email Terence.Wu@iqpc.com.

Sponsorship & Exhibition Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!

Attendee Snapshot Chicago

With more than 300+ attendees filled the conference room to full capacity, take a look at who attended our Intelligent Automation event this past summer in Chicago. Contact us today and find out more on exclusive sponsorship opportunities available to network with our high-level audience at this December!

Alternatively, feel free to send your request to Terence.Wu@iqpc.com to receive your copy via email.

Intelligent Automation - Sponsorship Booking Form

Showcase your software and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the Sponsorship Pre-Booking Form and explore different sponsorship levels and opportunities available to get your services and products in front of future customers this December.

Alternatively, feel free to send your request to Terence.Wu@iqpc.com to receive your copy via email.

Interviews

Why RPA and Intelligent Automation Initiatives Fail and What You Can Do About It

Star Intelligent Automation speaker, Veer G. Chockalingam, SWBC's VP, Strategic Vendor Management, walks us through some of the common mistakes people make when implementing RPA as well as best practices for avoiding them such as:

  • Choosing the right processes to automate
  • Partnering with IT Selecting the right pricing model
  • Busting myths about RPA/IA
  • And more!

Sponsorship Information

Robotic Process Automation Security

Robotic Process Automation (RPA) is currently one of the most popular enablers of services, and one of the reasons why the shared services backdrop is so vastly different from ten years ago as to be almost unrecognizable. But for many enterprises considering RPA, concerns around security are preventing action. The comprehensive report dives into the key factors, challenges and concerns of implementing RPA.

Articles

TCS Leapfrogging RPA & as-a-Service with Neural Automation & Services-as-Software

Much of the current buzz in the industry continues to be centered on RPA, a term currently largely synonymous with automation, and this technology clearly has lots of life left in it, for a few years at least. Outside service providers, where its adoption is rapidly becoming mature, RPA is still at the early growth stage in the wider market: while a number of financial services firms have already achieved large-scale roll-outs of RPA, others have yet to put their first bot into operation. Courtesy of NelsonHall

Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partnering with Automation Anywhere for RPA software. Clients showing early interest had questions around which insurance processes bots could most easily be deployed in, and where should they be applying RPA. The processes Wipro found to be most suitable for application of RPA in the insurance sector are claims processing and new business, and hence these are the key focus areas for Wipro. Courtesy of NelsonHall

Robotics Process Automation – Is it the Solution You've Been Waiting For?

With costs at a third of traditional offshore FTEs – is robotics the “next big thing?" Take a look at this article to find out if Robotics Process Automation is the solution you've been waiting for.


Hype busters: 5 things to know about robotics and cognitive automation

Everyone’s talking robotic process automation and cognitive automation (R&CA) these days. Take a look at this article to dispel some of the rumors and misconceptions you may hear in discussions. 

The Future of Finance: Hardly a Human in Sight

“Consumers are leading the way in adopting automation solutions in their private lives. With any luck, businesses will, eventually, follow.” Erik van der Steen, Global Head of Finance, APM Terminals shares his insights on adopting automation solutions at your organization.


Robotic Process Automation (RPA) Market to cross $5bn by 2024

Robotic Process Automation (RPA) Market size is set to exceed USD 5 billion by 2024; as per a new research report by Global Market Insights, Inc. The growing adoption of RPA technology by organizations to enhance their capabilities, performance and reduce operational costs is expected to drive the Robotic process automation market growth over the forecast timeline. In order to gain ease of the processes, organizations are increasingly deploying these solutions with the traditional business processes. Surge in demand to eliminate manual interference in simplified and time-consuming business processes is predicted to increase the technology adoption rate.

Who is Developing the Technology behind New RPA-based Outsourcing Solutions?

SSON is conducting a series of interviews with the RPA software developers who may be changing the service delivery landscape for good. Recently, Barbara Hodge spoke with Mihir Shukla, CEO and Co-founder of Automation Anywhere. 

The Race for Lucrative Robotic-Enabled BPO Work Is On: RPA Providers Muscle In on BPO Market

Automation is emerging as the current big opportunity in process improvement, and showing huge potential in its ability to capture the outsourcing market. RPA – or Robotic Process Automation – is being offered to clients as virtual Robots, tools, or a set of scripts, which deliver headcount reduction and zero errors, and convert repetitive, low skill jobs into automated processes.

Five Questions To Ask When Considering Robotic Process Automation: Featured by ISG

Speed. Efficiency. Higher quality. Lower costs. These are the key benchmarks by which

enterprise IT has been measured since the earliest days of its existence. These outcomes have

always been achieved by some combination of man and machine, but with advances in cloud

and digital technology, the balance is shifting away from human labor and moving toward

technology-driven solutions.

Exclusive Content

It’s Time for HR to Wake Up and Smell the Cyber Coffee

For many years, the HR world readily accepted the status quo as its best business practice. For those that didn’t, it was found that the optimum way forward was to identify the appropriate solution to core HR processes. Enter RPA, which turns the traditional pyramid-shaped model for staff required to support service centre operations at tier 1 on its head - by accounting for approximately 70 percent in reduction, according to Redwood estimates.

Here Come the Robots: The Emergence of Robotic Process Automation and the Beginning of the End of Outsourcing As We Know It

“Enterprises that are looking for the next ‘big thing’- both those that
are outsourcing and those that are not – will find significant potential in
robotic process automation.” These are the wise words of Frank Casale, CEO and Founder of the Institute of Robotic Process Automation (IRPA). Take a look at his visionary insight regarding the emergence of RPA in this exclusive article.


SSON's Robotic Process Automation Mind Map

Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different?

The following mind map takes a closer look at RPA uses, benefits, challenges and business factors.


Interactive Report: Intelligent Automation Universe – 2017 Market Update

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.

Key Findings:

  • Only 23% of recorded IA implementations happen within a Shared Service Centre
  • Top 3 industries implementing IA are Banking Financial Services & Insurance, CPG Manufacturing, Media Publishing & Advertising
  • The Record-to-report (R2R) is the most popular end-to-end process with 32% of implementations.

Enter your details below to download the interactive report.

Whitepapers

Beyond “doing” something cognitive: Taking a systemic approach

​A systematic approach to engaging with and implementing cognitive technologies may seem to require more effort than the "do something cognitive" approach, but it is more likely to achieve expected results and may require less time and money over the long run.

Time to move: From interest to adoption of cognitive delivery

When it comes to adoption of cognitive technology, some of the leading companies are progressing rapidly from the pilot project phase to the production application phase. Those on the sidelines would do well to move from interest to adoption of this impressive group of technologies.

The digital business: What it is and how to get there

Across every industry, companies have begun transforming themselves into digital businesses. This shift comes in response to a need for low-cost productivity improvements, enhanced interactions with customers, and new technology in order to stay competitive. Digitization provides the means for meeting all of these requirements through the creation of new business designs.

Whitepaper courtesy of EXL

What Everyone Needs to Know about Robotic Process Automation

Major enterprises and BPOs know that they have to automate. The economic impact of automation knowledge will reach $5-7 trillion by 2025. Meanwhile, salary arbitrage is chipping away from the benefits of outsourcing and business leaders are rethinking the business model for their shared services center. The points covered in this whitepaper by Redwood include:

  • Offshore, onshore or reshore?
  • It pays to be picky
  • You want standardized processes, not a standard approach to RPA
  • It's now a case of adapt or die

Interviews

Interview with Jordane Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated. 

Nailing "Governance" in Enterprise RPA – Bank of Ireland

Learn how Bank of Ireland:

  • evaluated different RPA solutions
  • took on the challenge of offloading mundane work from employees
  • learned to build automated processes without having to learn how to code
  • And more! 

Hitting SLA Goals 100% With Process Automation: IKEA's Success with RPA

IKEA has been a customer of NICE's automation solutions since 2013, and has been expanding the usage of these solutions across departments and global offices ever since, reaping huge benefits as they deepen the implementation.

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).

Podcasts

Automation's Effect on Global Corporate Enterprise

Lee Coulter shares that IEEE automation standards were born out of a serious frustration. The IEEE Guide to Terms and Concepts on Intelligent Process Automation provides the industry with a lexicon which allows executives to have an intelligent conversation around intelligent automation.

Implementing Cross-Functional IA

Jorgen Lislerud takes us through the Circle K rebrand making them a global organization representing convenience delivering great customer experience. Jorgen is using IA with a program in customer service, finance, fuel and HR operations. The program began under the radar but after experiencing key wins, was rolled out in multiple functions.

Presentations

The Associated Press' Road to RPA

Why Implement RPA? The Associated Press faced increasing customer demand, but had tight staffing resources and saw a diminishing value in labor. So, the company implemented RPA. The result? Twenty percent of staff time was freed up, reporting assignments were reconfigured and there was a refocus on pleasing staff and customers.


Establishing Effective Business & IT Alignment

Joseph Peri, Chief Operating Officer & Vice President - Ministry Service Center at Ascension, discusses the importance of ensuring your Business & IT Departments work together effectively, and explores why these two departments must be on the same page at pre-launch, implementation, and thereafter and how to maintain the relationship.

Enterprise RPA Myths and Realities

Pat Geary, Chief Marketing Officer at Blue Prism, presents on understanding what a genuine enterprise deployment of RPA looks like, how enterprise software is assessed by IT, Enterprise Architects and why it’s so important for them to assess your RPA technology and operating model, how to identify true enterprise capabilities of RPA technology and get past the unsubstantiated marketing hype, and more!

RPA in SS: How Is This Different?

RPA in the automation landscape is discussed in this presentation by Alsbridge. Software platforms using RPA versus autonomics are weighed in theory and in practice.