MAIN CONFERENCE: DAY TWO

REGISTRATION FOR MAIN CONFERENCE DAY TWO & NETWORKING BREAKFAST

8:10 AM - 8:50 AM REGISTRATION FOR MAIN CONFERENCE DAY TWO & NETWORKING BREAKFAST

CHAIRWOMAN’S OPENING REMARKS

8:50 AM - 9:00 AM CHAIRWOMAN’S OPENING REMARKS

Rachael Stormonth, Executive Vice President, NelsonHall

img

Rachael Stormonth

Executive Vice President
NelsonHall

Sponsored by: NelsonHall

PANEL DISCUSSION: EFFECTIVE CHANGE MANAGEMENT INITIATIVES TO ENSURE A SUCCESSFUL INTELLIGENT AUTOMATION ROLL OUT & DELIVERY

9:00 AM - 9:40 AM PANEL DISCUSSION: EFFECTIVE CHANGE MANAGEMENT INITIATIVES TO ENSURE A SUCCESSFUL INTELLIGENT AUTOMATION ROLL OUT & DELIVERY

Henry Lyles, Director, Global Business Services Data Excellence & Automation , McDonald's Corporation , , David Weild, Former Vice Chairman & CEO, NASDAQ

img

Henry Lyles

Director, Global Business Services Data Excellence & Automation
McDonald's Corporation
img

David Weild

Former Vice Chairman & CEO
NASDAQ

SENIOR LEADERSHIP PANEL DISCUSSION: HOW SENIOR LEADERSHIP ASSESS & TRACK YOUR IA INITIATIVES AND DETERMINE ITS BUSINESS WORTH

9:40 AM - 10:20 AM SENIOR LEADERSHIP PANEL DISCUSSION: HOW SENIOR LEADERSHIP ASSESS & TRACK YOUR IA INITIATIVES AND DETERMINE ITS BUSINESS WORTH

Suparna Dasgupta, Vice President, Global Strategic Programs, Robotic Process Automatio, AXA Arindam Mukhopadhyay, Managing Director, Global Head of Citi Shared Services Strategy, Citi

img

Suparna Dasgupta

Vice President, Global Strategic Programs, Robotic Process Automatio
AXA
img

Arindam Mukhopadhyay

Managing Director, Global Head of Citi Shared Services Strategy
Citi

MORNING NETWORKING BREAK & DEMO DRIVE RAFFLE PRIZE WINNERS ANNOUNCED

10:20 AM - 11:00 AM MORNING NETWORKING BREAK & DEMO DRIVE RAFFLE PRIZE WINNERS ANNOUNCED

ENHANCE SELF-SERVICE PLATFORMS & DATA ANALYTICS WITH INTELLIGENT AUTOMATION

11:00 AM - 11:40 AM ENHANCE SELF-SERVICE PLATFORMS & DATA ANALYTICS WITH INTELLIGENT AUTOMATION

AJ Bernstein, Senior Director, Financial Shared Services, LinkedIn Jason Barkham, Vice President, Business Transformation Solutions, Warner Bros. Entertainment, Inc. Dr. Tyrone Grandison, Chief Information Officer, Institute for Health Metrics and Evaluation

img

AJ Bernstein

Senior Director, Financial Shared Services
LinkedIn
img

Jason Barkham

Vice President, Business Transformation Solutions
Warner Bros. Entertainment, Inc.
img

Dr. Tyrone Grandison

Chief Information Officer
Institute for Health Metrics and Evaluation

PANEL DISCUSSION: HOW TO DETERMINE WHICH IA TOOLS & IMPLEMENTATION METHODS ARE BEST FOR YOUR OPERATIONS

11:40 AM - 12:20 PM PANEL DISCUSSION: HOW TO DETERMINE WHICH IA TOOLS & IMPLEMENTATION METHODS ARE BEST FOR YOUR OPERATIONS

Paul Bartley, Director Global Shared Services, BD Rohit Amberker, Director, Royalties and Content Operations, Microsoft Scott Gillan, Executive Director of Transformation & Service Management, Enterprise Finan, Warner Brothers

img

Paul Bartley

Director Global Shared Services
BD
img

Rohit Amberker

Director, Royalties and Content Operations
Microsoft
img

Scott Gillan

Executive Director of Transformation & Service Management, Enterprise Finan
Warner Brothers

INDUSTRY SECTORS’ LUNCH CLIQUES & NETWORKING BREAK

12:20 PM - 1:20 PM INDUSTRY SECTORS’ LUNCH CLIQUES & NETWORKING BREAK

MATURITY CURVE TRACKS

1:20 AM - 2:40 AM MATURITY CURVE TRACKS

PLANNING & LAUNCHING: PERFORMANCE MEASUREMENTS, METRICS AND KPIS TO ENSURE IA PILOT PROGRAM SUCCESS

1:20 AM - 2:00 AM PLANNING & LAUNCHING: PERFORMANCE MEASUREMENTS, METRICS AND KPIS TO ENSURE IA PILOT PROGRAM SUCCESS

Brigitta Fenton, Director, Performance Improvement, Business Services, Sysco

img

Brigitta Fenton

Director, Performance Improvement, Business Services
Sysco

EVOLVING: ROUNDTABLE DISCUSSION: PERFORMANCE MEASUREMENTS, METRICS AND KPIS TO ENSURE IA PROGRAM SUSTAINABILITY

1:20 AM - 2:00 AM EVOLVING: ROUNDTABLE DISCUSSION: PERFORMANCE MEASUREMENTS, METRICS AND KPIS TO ENSURE IA PROGRAM SUSTAINABILITY

MATURING: PERFORMANCE MEASUREMENTS, METRICS AND KPIS TO ENSURE IA OPTIMIZATION AND VALUE ADDITION

1:20 AM - 2:00 AM MATURING: PERFORMANCE MEASUREMENTS, METRICS AND KPIS TO ENSURE IA OPTIMIZATION AND VALUE ADDITION

Adrienne Hill, Vice President, American Express

img

Adrienne Hill

Vice President
American Express

PLANNING & LAUNCHING: KISS & TELL ROUNDTABLE DISCUSSION: WHAT I WISH WE KNEW BEFORE WE LAUNCHED OUR IA PILOT PROGRAM

2:00 AM - 2:40 AM PLANNING & LAUNCHING: KISS & TELL ROUNDTABLE DISCUSSION: WHAT I WISH WE KNEW BEFORE WE LAUNCHED OUR IA PILOT PROGRAM

EVOLVING: KISS & TELL ROUNDTABLE DISCUSSION: WHAT I WISH WE KNEW BEFORE WE EXPANDED OUR DIGITAL TRANSFORMATION PROGRAMS

2:00 AM - 2:40 AM EVOLVING: KISS & TELL ROUNDTABLE DISCUSSION: WHAT I WISH WE KNEW BEFORE WE EXPANDED OUR DIGITAL TRANSFORMATION PROGRAMS

Matt Gustitus, Director, Automation – Finance Shared Service Center, Eli Lilly and Company

Matt Gustitus

Director, Automation – Finance Shared Service Center
Eli Lilly and Company

MATURING: KISS & TELL ROUNDTABLE DISCUSSION: WHAT I WISH WE KNEW BEFORE WE WENT BIG WITH OUR IA INITIATIVES

2:00 AM - 2:40 AM MATURING: KISS & TELL ROUNDTABLE DISCUSSION: WHAT I WISH WE KNEW BEFORE WE WENT BIG WITH OUR IA INITIATIVES

John Allaben, Director, Global Business Solutions, NA O2C, Eli Lilly and Company

John Allaben

Director, Global Business Solutions, NA O2C
Eli Lilly and Company

EFFECTIVE IT BUY-IN & COLLABORATION SO TO ENSURE IA PROGRAM SUCCESS

2:40 AM - 3:20 AM EFFECTIVE IT BUY-IN & COLLABORATION SO TO ENSURE IA PROGRAM SUCCESS

Sebastien Audy, Intelligent Automation Manager, The World Bank

img

Sebastien Audy

Intelligent Automation Manager
The World Bank

AFTERNOON NETWORKING BREAK

3:20 AM - 3:50 AM AFTERNOON NETWORKING BREAK

EFFECTIVELY ESTABLISH AN IA/GPO PARTNERSHIP & FURTHER EXPAND THEREAFTER

3:50 AM - 4:30 AM EFFECTIVELY ESTABLISH AN IA/GPO PARTNERSHIP & FURTHER EXPAND THEREAFTER

Veer Ganesh Chockalingam, Vice President, BPO Operations & Vendor Management – Robotic Process Automation/ Digital Labor, SWBC Shuchita Singh, Director, Outsourcing Governance, Enterprise Strategies, AbbVie Inc.

img

Veer Ganesh Chockalingam

Vice President, BPO Operations & Vendor Management – Robotic Process Automation/ Digital Labor
SWBC

Shuchita Singh

Director, Outsourcing Governance, Enterprise Strategies
AbbVie Inc.

HOW TO RECRUIT & RETAIN TOP IA TALENT & HOW IA TECHNOLOGIES TO IMPROVE COMPANY-WIDE RECRUITING PRACTICES

4:30 AM - 5:00 AM HOW TO RECRUIT & RETAIN TOP IA TALENT & HOW IA TECHNOLOGIES TO IMPROVE COMPANY-WIDE RECRUITING PRACTICES

Jordane Elmassian, Vice President, Analytics & Automation, Shared Service Center, MasterCard

img

Jordane Elmassian

Vice President, Analytics & Automation, Shared Service Center
MasterCard

CLOSE OF MAIN CONFERENCE DAY TWO – SEE YOU IN CHICAGO THIS JULY!

5:10 AM - 5:10 AM CLOSE OF MAIN CONFERENCE DAY TWO – SEE YOU IN CHICAGO THIS JULY!