MAIN CONFERENCE: DAY ONE

REGISTRATION FOR MAIN CONFERENCE DAY ONE & NETWORKING BREAKFAST

8:20 AM - 8:50 AM REGISTRATION FOR MAIN CONFERENCE DAY ONE & NETWORKING BREAKFAST

CHAIRWOMAN’S OPENING REMARKS

8:50 AM - 9:00 AM CHAIRWOMAN’S OPENING REMARKS

Rachael Stormonth, Executive Vice President, NelsonHall

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Rachael Stormonth

Executive Vice President
NelsonHall

Sponsored by: NelsonHall

KEYNOTE ADDRESS: INTELLIGENT AUTOMATION WILL DRAMATICALLY CHANGE THE WORKFORCE LANDSCAPE! ARE YOU READY?

9:00 AM - 9:40 AM KEYNOTE ADDRESS: INTELLIGENT AUTOMATION WILL DRAMATICALLY CHANGE THE WORKFORCE LANDSCAPE! ARE YOU READY?

Steven J. Randich, Executive Vice President and Chief Information Officer, FINRA

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Steven J. Randich

Executive Vice President and Chief Information Officer
FINRA

FIRESIDE CHAT: RPA AT THE INTERSECTION OF COST, COMPLIANCE & CONSISTENCY

9:40 AM - 10:20 AM FIRESIDE CHAT: RPA AT THE INTERSECTION OF COST, COMPLIANCE & CONSISTENCY

Guy Kirkwood, Chief Operating Officer, UiPath

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Guy Kirkwood

Chief Operating Officer
UiPath

Sponsored by: UiPath

MORNING NETWORKING BREAK & DEMO DRIVE (MORNING DD GROUP)

10:20 AM - 11:20 AM MORNING NETWORKING BREAK & DEMO DRIVE (MORNING DD GROUP)

INTERACTIVE DISCUSSION GROUPS

11:20 AM - 1:00 PM INTERACTIVE DISCUSSION GROUPS

SOLD OUT: A - CROSS-INDUSTRY AND C ROS S - F UNC T IONA L BENEFITS OF INTELLIGENT AUTOMATION

11:20 AM - 12:00 PM SOLD OUT: A- CROSS-INDUSTRY AND CROSS - FUNC T IONAL BENEFITS OF INTELLIGENT AUTOMATION

Ian Barkin, Chief Strategy Officer, Symphony Ventures
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Ian Barkin

Chief Strategy Officer
Symphony Ventures

Sponsored by: Symphony Ventures

B - EFFECTIVELY MANAGE YOUR IA PR & COMMUNICATIONS

11:20 AM - 12:00 PM B - EFFECTIVELY MANAGE YOUR IA PR & COMMUNICATIONS

C - ENSURE YOUR BOT DOESN’T GO TERMINATOR ON YOUR ORGANIZATION

11:20 AM - 12:00 PM C - ENSURE YOUR BOT DOESN’T GO TERMINATOR ON YOUR ORGANIZATION

Tom Dixon, Program Manager Consumer Continuous Improvement & Process Automation, Citizens Bank
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Tom Dixon

Program Manager Consumer Continuous Improvement & Process Automation
Citizens Bank

D - RPA JOURNEY: STARTING SMALL & SCALING BIG

11:20 AM - 12:00 PM D - RPA JOURNEY: STARTING SMALL & SCALING BIG

Sponsored by: Softomotive

E - IA ETHICS: HOW FAR IS TOO FAR?

11:20 AM - 12:00 PM E - IA ETHICS: HOW FAR IS TOO FAR?

Robert Mueller, Director of Information Technology Coordinator Process Automation Center of Excellence, Legacy Manufacturing Co.

Robert Mueller

Director of Information Technology Coordinator Process Automation Center of Excellence
Legacy Manufacturing Co.

F - ROBOTIC PROCESS AUTOMATION (RPA) MEETS DIGITAL TRANSFORMATION

11:20 AM - 12:00 PM F - ROBOTIC PROCESS AUTOMATION (RPA) MEETS DIGITAL TRANSFORMATION

Russ Gould, Senior Director, Product Marketing, Kofax, Inc.
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Russ Gould

Senior Director, Product Marketing
Kofax, Inc.

Sponsored by: Kofax™

CANCELLED: G - ENHANCE REGULATORY COMPLIANCE & CUSTOMER DELIVERY VIA AI & COGNITIVE TECHNOLOGY

11:20 AM - 12:00 PM CANCELLED: G - ENHANCE REGULATORY COMPLIANCE & CUSTOMER DELIVERY VIA AI & COGNITIVE TECHNOLOGY

H - IA TO DETECT, ANALYZE & REDUCE FRAUDULENT ACTIVITY

11:20 AM - 12:00 PM H - IA TO DETECT, ANALYZE & REDUCE FRAUDULENT ACTIVITY

A - CROSS-INDUSTRY AND C ROS S - F UNC T IONA L BENEFITS OF INTELLIGENT AUTOMATION

12:10 PM - 1:00 PM A - CROSS-INDUSTRY AND CROSS - FUNC T IONAL BENEFITS OF INTELLIGENT AUTOMATION

Ian Barkin, Chief Strategy Officer, Symphony Ventures
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Ian Barkin

Chief Strategy Officer
Symphony Ventures

Sponsored by: Symphony Ventures

B - EFFECTIVELY MANAGE YOUR IA PR & COMMUNICATIONS

12:10 PM - 1:00 PM B - EFFECTIVELY MANAGE YOUR IA PR & COMMUNICATIONS

C - ENSURE YOUR BOT DOESN’T GO TERMINATOR ON YOUR ORGANIZATION

12:10 PM - 1:00 PM C - ENSURE YOUR BOT DOESN’T GO TERMINATOR ON YOUR ORGANIZATION

Tom Dixon, Program Manager Consumer Continuous Improvement & Process Automation, Citizens Bank
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Tom Dixon

Program Manager Consumer Continuous Improvement & Process Automation
Citizens Bank

D - RPA JOURNEY: STARTING SMALL & SCALING BIG

12:10 PM - 1:00 PM D - RPA JOURNEY: STARTING SMALL & SCALING BIG

Sponsored by: Softomotive

E - IA ETHICS: HOW FAR IS TOO FAR?

12:10 PM - 1:00 PM E - IA ETHICS: HOW FAR IS TOO FAR?

Robert Mueller, Director of Information Technology Coordinator Process Automation Center of Excellence, Legacy Manufacturing Co.

Robert Mueller

Director of Information Technology Coordinator Process Automation Center of Excellence
Legacy Manufacturing Co.

F - ROBOTIC PROCESS AUTOMATION (RPA) MEETS DIGITAL TRANSFORMATION

12:10 PM - 1:00 PM F - ROBOTIC PROCESS AUTOMATION (RPA) MEETS DIGITAL TRANSFORMATION

Robert Mueller, Director of Information Technology Coordinator Process Automation Center of Excellence, Legacy Manufacturing Co.

Robert Mueller

Director of Information Technology Coordinator Process Automation Center of Excellence
Legacy Manufacturing Co.

Sponsored by: Kofax™

CANCELLED: G - ENHANCE REGULATORY COMPLIANCE & CUSTOMER DELIVERY VIA AI & COGNITIVE TECHNOLOGY

12:10 PM - 1:00 PM CANCELLED: G - ENHANCE REGULATORY COMPLIANCE & CUSTOMER DELIVERY VIA AI & COGNITIVE TECHNOLOGY

Paul Finke, Director, Payables & Revenue Accounting, Gap Inc.

Paul Finke

Director, Payables & Revenue Accounting
Gap Inc.

H - IA TO DETECT, ANALYZE & REDUCE FRAUDULENT ACTIVITY

12:10 PM - 1:00 PM H - IA TO DETECT, ANALYZE & REDUCE FRAUDULENT ACTIVITY

Paul Finke, Director, Payables & Revenue Accounting, Gap Inc.

Paul Finke

Director, Payables & Revenue Accounting
Gap Inc.

FUNCTIONALITY LUNCH CLIQUES & NETWORKING BREAK

1:00 AM - 2:00 AM FUNCTIONALITY LUNCH CLIQUES & NETWORKING BREAK

MATURITY CURVE TRACKS

2:00 AM - 3:20 AM MATURITY CURVE TRACKS

PLANNING & LAUNCHING: DETERMINE IF INTELLIGENT AUTOMATION IS INDEED RIGHT FOR YOUR BUSINESS OPERATIONS

2:00 AM - 2:40 AM PLANNING & LAUNCHING: DETERMINE IF INTELLIGENT AUTOMATION IS INDEED RIGHT FOR YOUR BUSINESS OPERATIONS

Jerry Wagner, Product Manager, Process Automation, Capital One , ,

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Jerry Wagner

Product Manager, Process Automation
Capital One

EVOLVING: CASE STUDY: HOW WALGREENS APPLIED RPA INTO THEIR HR DEPARTMENT

2:00 AM - 2:40 AM EVOLVING: CASE STUDY: HOW WALGREENS APPLIED RPA INTO THEIR HR DEPARTMENT

Curt Burghardt, Senior Director, HR Shared Services, Walgreens

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Curt Burghardt

Senior Director, HR Shared Services
Walgreens

MATURING: PANEL DISCUSSION: MAIL ORDER BOTS: HOW TO FIND YOUR BOT SOUL MATE

2:00 AM - 2:40 AM MATURING: PANEL DISCUSSION: MAIL ORDER BOTS: HOW TO FIND YOUR BOT SOUL MATE

Hiren Kotak, Vice President & Senior Product Manager – Robotic Process Automation, Capital One Raymond Baez, Senior Manager Data Science & Analytics, UL

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Hiren Kotak

Vice President & Senior Product Manager – Robotic Process Automation
Capital One

Raymond Baez

Senior Manager Data Science & Analytics
UL

PLANNING & LAUNCHING: CASE STUDY: EFFECTIVE STAKEHOLDER & CUSTOMER BUY-IN, ENGAGEMENT & COLLABORATION TO ENSURE IA PROGRAM SUCCESS

2:40 AM - 3:20 AM PLANNING & LAUNCHING: CASE STUDY: EFFECTIVE STAKEHOLDER & CUSTOMER BUY-IN, ENGAGEMENT & COLLABORATION TO ENSURE IA PROGRAM SUCCESS

Seth B. Fargen, Deputy Director, Coast Guard Finance Center, U.S. Coast Guard

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Seth B. Fargen

Deputy Director, Coast Guard Finance Center
U.S. Coast Guard

EVOLVING: PANEL DISCUSSION: INTELLIGENT AUTOMATION TO ENHANCE FINANCIAL ACCURACY, TRANSPARENCY & PRODUCTIVITY

2:40 AM - 3:20 AM EVOLVING: PANEL DISCUSSION: INTELLIGENT AUTOMATION TO ENHANCE FINANCIAL ACCURACY, TRANSPARENCY & PRODUCTIVITY

Margaret Kilian, Director, Global Process Expert, Record-to-Report, UCB, Inc.

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Margaret Kilian

Director, Global Process Expert, Record-to-Report
UCB, Inc.

MATURING: HOW TO DEVELOP BEST IN CLASS INTELLIGENT AUTOMATION CENTERS OF EXCELLENCE (COE) & GOVERNANCE PROGRAMS

2:40 AM - 3:20 AM MATURING: HOW TO DEVELOP BEST IN CLASS INTELLIGENT AUTOMATION CENTERS OF EXCELLENCE (COE) & GOVERNANCE PROGRAMS

Fauzia Khan, Executive Director, Finance Optimization Team, Sony Pictures Entertainment

Fauzia Khan

Executive Director, Finance Optimization Team
Sony Pictures Entertainment

AFTERNOON NETWORKING BREAK & DEMO DRIVE (AFTERNOON DD GROUP)

3:20 AM - 4:00 AM AFTERNOON NETWORKING BREAK & DEMO DRIVE (AFTERNOON DD GROUP)

FIRESIDE CHAT: POWERFUL DATA ANALYTICS IA TECHNOLOGIES OFFER & HOW THEY CAN BOOST BUSINESS INTELLIGENCE

4:00 AM - 4:40 AM FIRESIDE CHAT: POWERFUL DATA ANALYTICS IA TECHNOLOGIES OFFER & HOW THEY CAN BOOST BUSINESS INTELLIGENCE

Peter Lowes, Partner & Co-Head of Robotics & Cognitive Automation, Deloitte Consulting LLP

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Peter Lowes

Partner & Co-Head of Robotics & Cognitive Automation
Deloitte Consulting LLP

Sponsored by: Deloitte

MATURITY CURVE TRACKS

4:40 AM - 5:20 AM MATURITY CURVE TRACKS

PLANNING & LAUNCHING: TOP REASONS IA PILOT PROGRAMS FAIL

4:40 PM - 5:20 PM PLANNING & LAUNCHING: TOP REASONS IA PILOT PROGRAMS FAIL

Sreeharsha Upadhyayula, Former Vice President & General Manager, Sears Holding Corporation

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Sreeharsha Upadhyayula

Former Vice President & General Manager
Sears Holding Corporation

EVOLVING: ONPROCES TECHNOLOGY’S JOURNEY TO AUTOMATION

4:40 PM - 5:20 PM EVOLVING: ONPROCES TECHNOLOGY’S JOURNEY TO AUTOMATION

Michael Prokopis , Vice President, Strategy & Innovation, OnProcess
Delivering managed services in the post-sale supply chain is highly complex and mission critical encompassing customer service and parts dispatch to field service and product return/repair. Providing our clients with the highest service levels and compliance is our utmost priority. Learn how OnProcess began its automation journey from initial concept to selection of business use cases and is leveraging NICE’s capabilities to drive greater operational efficiencies while effectively scaling the business without adding headcount and delivering superior customer experiences.

Michael Prokopis

Vice President, Strategy & Innovation
OnProcess

Sponsored by: NICE Systems

MATURING: EXPLORE THE WIDE LENS OF EMERGING TECHNOLOGIES & HOW NEW CAPABILITIES ARE BEING APPLIED TO THE SHARED SERVICES SUPPLY CHAIN

4:40 PM - 5:20 PM MATURING: EXPLORE THE WIDE LENS OF EMERGING TECHNOLOGIES & HOW NEW CAPABILITIES ARE BEING APPLIED TO THE SHARED SERVICES SUPPLY CHAIN

Angelo Bossio, Senior Vice President, Enterprise Supply Chain Systems, Citi Mai Vo, Senior Manager, Supplier and Warehouse, ESC Systems Head, O&T, Infrastructure - Enterprise, Supply Chain (ESC), Citi

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Angelo Bossio

Senior Vice President, Enterprise Supply Chain Systems
Citi
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Mai Vo

Senior Manager, Supplier and Warehouse, ESC Systems Head, O&T, Infrastructure - Enterprise, Supply Chain (ESC)
Citi

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Richard Van Horn

Vice President, Data Protection, IT Risk, Global Technology
JPMorgan Chase
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Christine Gex

Chief Information Security Officer
NASA
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Sasi K. Pillay, Ph.D.

Vice President & Chief Information Officer
Washington State University

CLOSE OF MAIN CONFERENCE DAY ONE - SEE YOU TOMORROW!

6:00 AM - 6:05 AM CLOSE OF MAIN CONFERENCE DAY ONE - SEE YOU TOMORROW!

NETWORKING COCKTAIL PARTY

6:05 AM - 7:05 AM NETWORKING COCKTAIL PARTY