RPA COE Development Master Class with American Express: Part 1

RPA COE Development Master Class with American Express: Part 1
At the July 2017 Intelligent Automation Chicago we sat down with Adrienne Hill, Vice President, American Express and David Friedman, Director, Robotic Process Automation – CoE, American Express the importance of customer collaboration, developing new RPA relevant skill sets, what it takes to build a leading-edge RPA center of excellence and how to demonstrate ROI to the Business. This is Part 1 of 2

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