Featured Download

RPA & AI – From Continuous Improvement of Legacy Processes to New Digital Processes

RPA & AI – From Continuous Improvement of Legacy Processes to New Digital Processes

John Willmott, CEO of NelsonHall, describes the benefits and ROI of RPA, requirements for successful RPA application, and commercial implications, in this informative presentation.

[Interactive Report] RPA: Hype vs Reality

[Interactive Report] RPA: Hype vs Reality

Is RPA really living up to its hype? DART reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:

  • RPA has the potential to automate many more processes than expected by non-RPA SSCs.
  • The actual benefits of RPA surpass what most non-RPA respondents expect.

Robots Are Coming: 7 Reasons Why Resistance is Futile

Robots Are Coming: 7 Reasons Why Resistance is Futile

The march of technology is inexorable, which is why we launched the Robotic Process Automation Summit in the first place. If you still need proof that RPA will soon become the new normal, look no further.

Balancing a Human-Digital Workforce

Balancing a Human-Digital Workforce

Five years ago, Joe Peri was employee #2 at Ascension Health's captive BPO, the Ministry Service Center. Today, He is the Vice President and Chief Operating Officer, and the center has grown to over 900 employees. Joe pioneered the RPA practices which made this rapid growth possible, a subject he discusses in his summit session... and in this in-depth 12-page interview.

New to RPA? First List Your Basic Requirements

New to RPA? First List Your Basic Requirements

Ascension's Discovery team conducted extensive research of available options after first developing a list of RPA basic requirements. For them, the automated solution needed:
1. Auditing capability
2. Centralized task management and security
3. Ease-of-use
4. A short ramp-up time to begin development
5. Live monitoring and exception notification ability
6. User-enabled report customization


Justify Your Trip

Justify Your Trip

Present your boss with this customizable letter detailing the reasons why you should attend the event and you'll be sure to receive approval to join us. 

RPA 2017 Pre-Booking Form

RPA 2017 Pre-Booking Form

Showcase your software and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the 2017 Pre-Booking Form and explore different sponsorship levels and opportunities available to get your services and products in front of future customers in 2017.

Interactive Report: IA & RPA

Interactive Report: IA & RPA

Interactive results from live audience polling conducted with IA & RPA practitioners at the last Intelligent Automation event (formerly RPA Summit).

Key findings:

  • Most RPA implementations begin in Order to Cash and Record to Report processes.
  • Only 20% plan for FTE redundancy whilst 54% intend to redeploy FTEs into higher-value work.
  • Only 4% of practitioners are developing in-house technology whilst the rest are planning to engage service providers.

RPA: POST SHOW REPORT

RPA: POST SHOW REPORT

A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions. Take a look a the Post Show Report for an in-depth analysis of our audience, their feedback, and what you can expect at this year's summit. With the opportunity to completely personalize your sponsorship experience and considering the event was sold out last year, make sure you don't miss the event this time around.

2017 Post Show Report

2017 Post Show Report

A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions, and the buzz over the topic was palpable. Take a look a the Post Show Report for:

  • A detailed overview on the demographics of our attendees incl. seniority level, geo, industry, etc
  • Testimonials from General Motors, FedEx, Baxter Healthcare, Citi, AIG, New York Life Insurance Co., and more!
  • Stats on where the automation industry is headed
  • A glimpse at this years event incl. early confirmed speakers from NASA, MasterCard, H&R Block, and Capital One
5 Ways You'll Change Your Mind: Robotics Process Automation (RPA)

5 Ways You'll Change Your Mind: Robotics Process Automation (RPA)

RPA is set to change the business services landscape. But how do perceptions of RPA change once users have actually implemented an RPA solution? Find out in our latest RPA industry survey.
RPA Industry Report

RPA Industry Report

At the last RPA event, we asked our attendees in various stages of implementations about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months. Here is what they had to say.
Interview with RPA CoE Change Management Leader at Prudential

Interview with RPA CoE Change Management Leader at Prudential

Exclusive on-site Interview with Adrienne Peseller, Change Management Leader, RPA CoE at Prudential.
Interview with Kevin Kroen, Partner at PwC

Interview with Kevin Kroen, Partner at PwC

Exclusive on-site interview with Kevin Kroen, Partner at PwC.
5 Ways to Leverage RPA, Regardless of the Size of Your Organization

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

Historically, RPA has experienced somewhat of a mixed reception by employees who fear of being replaced and senior leadership who often dismiss it as relevant only to organizations that deal with high transactional volumes and big budgets. Despite these views, the demand for RPA tools is growing quickly and is applicable and available for everyone. Here are five considerations for harnessing the benefits of RPA regardless if you’re leading a team of two or two hundred.
Sponsorship & Exhibition Prospectus

Sponsorship & Exhibition Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups, Exhibit booth and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!

If you prefer to receive a copy, email Terence.Wu@iqpc.com.

Robots in your Back Office?

Robots in your Back Office?

We’re not talking about R2D2 processing your invoices and paying your bills!
How NASA is Making the Most of  Intelligent Automation

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).discusses:

  • Innovative technology solutions implemented into NASA and the hurdles that were encountered
  • Examples of the successes NASA has had with implementation of intelligent automation
  • How the NSSC is preparing to offer bots as a service via its Housing and Utilizations of Bots team
  • And, where the future of intelligent automation is headed in the next 2-5 years
Interactive Report: Intelligent Automation Universe – Q1 2017 Market Update

Interactive Report: Intelligent Automation Universe – Q1 2017 Market Update

ia universe

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.

Key Findings:

  • Only 23% of recorded IA implementations happen within a Shared Service Centre
  • Top 3 industries implementing IA are Banking Financial Services & Insurance, CPG Manufacturing, Media Publishing & Advertising
  • The Record-to-report (R2R) is the most popular end-to-end process with 32% of implementations.

Enter your details below to download the interactive report.

Advancing Your Shared Services with Robotic Process Automation

Advancing Your Shared Services with Robotic Process Automation

Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services. Robotic Process Automation (RPA) is the latest proposition to promise a quantum advance for Shared Services. Download the content to learn more about RPA and it's benefits to your organization!

Courtesy of Chazey Partners

Steps in Choosing an IA Business Model with Warner Bros. Entertainment

Steps in Choosing an IA Business Model with Warner Bros. Entertainment

We sat down with Jason Barkham, Vice President of Business Transformation Solutions at Warner Bros. Entertainment Inc.

In our chat with Jason, he discussed:

  • Ways an organization can determine opportunities and leverage them to achieve process optimization
  • Examples of how an organization would choose an intelligent automation tool and business model
  • Intelligent automation models Warner Bros. Entertainment currently uses
  • The future of intelligent automation within the next 2 - 5 years
BNY Mellon’s  Innovative & Cutting-Edge  RPA Approach

BNY Mellon’s Innovative & Cutting-Edge RPA Approach

Jon Theuerkauf is the Managing Director, Head of Performance Excellence, Robotic Process Automation & COE Program Head at BNY Mellon. In our chat with Jon, he discussed:

  • The approach he has taken at BNY Mellon with RPA and the results this has produced
  • Steps in developing a fast & furious (yet sound and discreet) PoC program to easily upload in a reasonable timeframe and with a limited budget
  • Advice for organizations looking to implement intelligent automation for the first time
  • And where he sees the future of intelligent automation headed in the next 2 - 5 years

Registration Form

Registration Form

Fill out this registration form to speed up your attendance and email back to us at enquiryiqpc@iqpc.com

Past Attendee Snapshot 2017

Past Attendee Snapshot 2017

Find out who attended our last 2 iterations of the Intelligent Automation event!
Which RPA Program Model is Best for Your Organization?

Which RPA Program Model is Best for Your Organization?

Presentation by Raymond Baez, Senior Manager Data Science & Analytics, UL. How to design processes for RPA and select/optimize processes for robotic process automation.
Walgreens RPA in HR

Walgreens RPA in HR

Case study on how Walgreens implemented Robotic Process Automation (RPA) within their HR department. Presentation by Curt Burghardt, Senior Director HR Shared Services, Walgreens.
IA Best Practice – The Story So Far

IA Best Practice – The Story So Far

Critical success factors & key tips for implementing robotic process automation (RPA) by Rachael Stormonth, Executive Vice President, NELSONHALL
IA July 2017 Attendee Profile Report

IA July 2017 Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are facing with and how they are planning to improve or upgrade their technology in the next 12 months. See what they revealed!
Attendee Snapshot Chicago

Attendee Snapshot Chicago

With more than 300+ attendees filled the conference room to full capacity, take a look at who attended our Intelligent Automation event this past summer in Chicago. Contact us today and find out more on exclusive sponsorship opportunities available to network with our high-level audience at this December!

Alternatively, feel free to send your request to Terence.Wu@iqpc.com to receive your copy via email.

Intelligent Automation - Sponsorship Booking Form

Intelligent Automation - Sponsorship Booking Form

Showcase your software and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the Sponsorship Pre-Booking Form and explore different sponsorship levels and opportunities available to get your services and products in front of future customers this December.

Alternatively, feel free to send your request to Terence.Wu@iqpc.com to receive your copy via email.

Embracing Intelligent Automation: The EY Global Story

Embracing Intelligent Automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to the setting up of a multi-location center of excellence as part of our Global Delivery Services (GDS), which is dedicated to enabling robotic process automation (RPA) within EY.
#RPAgoals with Eli Lilly's Director of Automation COE, Finance Shared Service Center

#RPAgoals with Eli Lilly's Director of Automation COE, Finance Shared Service Center

At the Intelligent Automation Chicago that took place this past July, we sat down with Matt Gustitus, the Director - Automation COE, Finance Shared Service Center at Eli Lilly and Company, to discuss how his company is embracing RPA, where his company is on their intelligent automation (IA) journey, their top 3 priorities for the next year and more!
Attendee ROI Toolkit: Intelligent Automation New Orleans

Attendee ROI Toolkit: Intelligent Automation New Orleans

To help justify your attendance and make the most of your onsite experience, we created this ROI Toolkit that includes everything you need to express the value of attending the December 2017 Intelligent Automation event. Packet includes Benefits of Attending, an Attendee Snapshot, a Justification Letter and our Registration Form
Inside LinkedIn's RPA Journey with AJ Bernstein, Senior Director on Financial Shared Services, LINKEDIN

Inside LinkedIn's RPA Journey with AJ Bernstein, Senior Director on Financial Shared Services, LINKEDIN

At the July 2017 Intelligent Automation conference, we sat down with speaker AJ Bernstein, Senior Director on Financial Shared Services, LINKEDIN to discuss best practices for managing RPA talent, the importance of "failing intelligently," developing IA COEs, LinkedIn's next steps for IA and more!
RPA COE Development Master Class with American Express: Part 1

RPA COE Development Master Class with American Express: Part 1

At the July 2017 Intelligent Automation Chicago we sat down with Adrienne Hill, Vice President, American Express and David Friedman, Director, Robotic Process Automation – CoE, American Express the importance of customer collaboration, developing new RPA relevant skill sets, what it takes to build a leading-edge RPA center of excellence and how to demonstrate ROI to the Business. This is Part 1 of 2
RPA COE Development Master Class with American Express: Part 2

RPA COE Development Master Class with American Express: Part 2

At the July 2017 Intelligent Automation Chicago we sat down with Adrienne Hill, Vice President, American Express and David Friedman, Director, Robotic Process Automation – CoE, American Express the importance of customer collaboration, developing new RPA relevant skill sets, what it takes to build a leading-edge RPA center of excellence and how to demonstrate ROI to the Business. This is Part 1 of 2
Intelligent Automation Change Management Checklist

Intelligent Automation Change Management Checklist

When disruptive technologies such as RPA, Intelligent Automation and cognitive technologies are first introduced, it’s not uncommon for those spearheading such initiatives to encounter unprecedented levels of fear, confusion and resistance to change across all levels of the organization. With this in mind, we spoke to a handful of our 2017 Intelligent Automation New Orleans speakers about the road-tested change management strategies they leverage to not only drive adoption but spark cultural transformations.
Intelligent Automation Adoption in US Business Services 2017

Intelligent Automation Adoption in US Business Services 2017

This report provides a snapshot of Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). The IAU is an interactive data tool developed by SSON Analytics which contains real-time data on the global IA landscape for business services, gathered from IA customers and vendors.
Sponsorship & Exhibition Prospectus

Sponsorship & Exhibition Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship & Exhibition Prospectus to see how you can get involved today!

Why RPA and Intelligent Automation Initiatives Fail and What You Can Do About It

Why RPA and Intelligent Automation Initiatives Fail and What You Can Do About It

Star Intelligent Automation speaker, Veer G. Chockalingam, SWBC's VP, Strategic Vendor Management, walks us through some of the common mistakes people make when implementing RPA as well as best practices for avoiding them such as:

  • Choosing the right processes to automate
  • Partnering with IT Selecting the right pricing model
  • Busting myths about RPA/IA
  • And more!
Current Attendee Snapshot

Current Attendee Snapshot

Interested in learning more about who has already signed up to attend Intelligent Automation New Orleans? Then download our Current Attendee Snapshot to get a sneak peek of who you can expect to see onsite and a preview of our 2017 Attendee Survey results.
IA December 2017 Attendee Profile Report

IA December 2017 Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months.