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IA December 2017 Attendee Profile Report

IA December 2017 Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months.

Exclusive Interview with Manulife on Intelligent Automation

Exclusive Interview with Manulife on Intelligent Automation

Hear from Jasmine Tehara, Vice President of Business Optimization of the Investment Division at Manulife, to hear about their Intelligent Automation strategy, lessons learned, and what's next for IA technology at Manulife. Want the video sent straight to your inbox? Email geena.monaco@iqpc.com for your copy. 

The "Practical Futurist" Michael Rogers on Intelligent Automation Myths & the Future of AI

The "Practical Futurist" Michael Rogers on Intelligent Automation Myths & the Future of AI

Ahead of the 2018 Intelligent Automation Week taking place December 3 - 6, 2018 in Austin, TX, we sat down with keynote speaker Michael Rogers to discuss his take on what companies should be doing now to prepare for the future of artificial intelligence, the importance of addressing AI bias, how IA could impact the future of work and advice for technology leaders struggling to overcome change resistance. Below is an excerpt of our conversation:


What are some of the major, world-changing challenges and opportunities associated with intelligent automation, AI and other cognitive technologies? And, considering many of these innovations are still in their infancy, why do we need to start talking about them now?

I think what's interesting is that AI and automation are already really entrenched in our lives. Whether we're aware of it or not, we use it everyday. Waze, the traffic management app, relies on AI to find the fastest possible route. Another example is mobile banking check deposits. There’s a powerful piece of AI behind that. I received a paper check yesterday that I could barely read. However, using my smartphone, I uploaded it and the app read it perfectly. That really is an amazing example of AI at work. 

AI is also changing credit card fraud detection. False declines used to be a huge, costly problem, but have recently gone way down; again, because of artificial intelligence. 

And then routing--UPS, FedEx. One of the reasons that shipping is still a reasonably priced service, despite the increased operations costs, is the enormous efficiencies AI has introduced into the supply chain. 

So AI is already around us and it's simply going to extend into more and more areas of business. What's unusual about this new technology is that, despite being relatively new, it's already widely available to even smaller businesses because it's cloud-based. The barrier to entry is much lower than it was for sophisticated enterprise technologies in the past. This is why virtually every business has to start thinking about cognitive technology - AI is going to be the next spreadsheet, in a sense. It's going to be that prevalent.


Elon Musk’s opinions on AI (that it poses an existential risk, needs to be regulated, etc.) have generated a significant amount of press lately. Do you agree with him? Why or why not?

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[Interactive Report] RPA: Hype vs Reality

[Interactive Report] RPA: Hype vs Reality

Is RPA really living up to its hype? DART reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:

  • RPA has the potential to automate many more processes than expected by non-RPA SSCs.
  • The actual benefits of RPA surpass what most non-RPA respondents expect.

Interactive Report: IA & RPA

Interactive Report: IA & RPA

Interactive results from live audience polling conducted with IA & RPA practitioners at the last Intelligent Automation event (formerly RPA Summit).

Key findings:

  • Most RPA implementations begin in Order to Cash and Record to Report processes.
  • Only 20% plan for FTE redundancy whilst 54% intend to redeploy FTEs into higher-value work.
  • Only 4% of practitioners are developing in-house technology whilst the rest are planning to engage service providers.

Interactive Report: Intelligent Automation Universe – 2017 Market Update

Interactive Report: Intelligent Automation Universe – 2017 Market Update

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.

Key Findings:

  • Only 23% of recorded IA implementations happen within a Shared Service Centre
  • Top 3 industries implementing IA are Banking Financial Services & Insurance, CPG Manufacturing, Media Publishing & Advertising
  • The Record-to-report (R2R) is the most popular end-to-end process with 32% of implementations.

Enter your details below to download the interactive report.

Embracing Intelligent Automation: The EY Global Story

Embracing Intelligent Automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to the setting up of a multi-location center of excellence as part of our Global Delivery Services (GDS), which is dedicated to enabling robotic process automation (RPA) within EY.
Intelligent Automation Adoption in US Business Services 2017

Intelligent Automation Adoption in US Business Services 2017

This report provides a snapshot of Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). The IAU is an interactive data tool developed by SSON Analytics which contains real-time data on the global IA landscape for business services, gathered from IA customers and vendors.