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[Interactive Report] RPA: Hype vs Reality

[Interactive Report] RPA: Hype vs Reality

Is RPA really living up to its hype? DART reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:

  • RPA has the potential to automate many more processes than expected by non-RPA SSCs.
  • The actual benefits of RPA surpass what most non-RPA respondents expect.

Interactive Report: IA & RPA

Interactive Report: IA & RPA

Interactive results from live audience polling conducted with IA & RPA practitioners at the last Intelligent Automation event (formerly RPA Summit).

Key findings:

  • Most RPA implementations begin in Order to Cash and Record to Report processes.
  • Only 20% plan for FTE redundancy whilst 54% intend to redeploy FTEs into higher-value work.
  • Only 4% of practitioners are developing in-house technology whilst the rest are planning to engage service providers.

Interview with RPA CoE Change Management Leader at Prudential

Interview with RPA CoE Change Management Leader at Prudential

Exclusive on-site Interview with Adrienne Peseller, Change Management Leader, RPA CoE at Prudential.
Interview with Kevin Kroen, Partner at PwC

Interview with Kevin Kroen, Partner at PwC

Exclusive on-site interview with Kevin Kroen, Partner at PwC.
Interactive Report: Intelligent Automation Universe – 2017 Market Update

Interactive Report: Intelligent Automation Universe – 2017 Market Update

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.

Key Findings:

  • Only 23% of recorded IA implementations happen within a Shared Service Centre
  • Top 3 industries implementing IA are Banking Financial Services & Insurance, CPG Manufacturing, Media Publishing & Advertising
  • The Record-to-report (R2R) is the most popular end-to-end process with 32% of implementations.

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Embracing Intelligent Automation: The EY Global Story

Embracing Intelligent Automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to the setting up of a multi-location center of excellence as part of our Global Delivery Services (GDS), which is dedicated to enabling robotic process automation (RPA) within EY.
#RPAgoals with Eli Lilly's Director of Automation COE, Finance Shared Service Center

#RPAgoals with Eli Lilly's Director of Automation COE, Finance Shared Service Center

At the Intelligent Automation Chicago that took place this past July, we sat down with Matt Gustitus, the Director - Automation COE, Finance Shared Service Center at Eli Lilly and Company, to discuss how his company is embracing RPA, where his company is on their intelligent automation (IA) journey, their top 3 priorities for the next year and more!
Inside LinkedIn's RPA Journey with AJ Bernstein, Senior Director on Financial Shared Services, LINKEDIN

Inside LinkedIn's RPA Journey with AJ Bernstein, Senior Director on Financial Shared Services, LINKEDIN

At the July 2017 Intelligent Automation conference, we sat down with speaker AJ Bernstein, Senior Director on Financial Shared Services, LINKEDIN to discuss best practices for managing RPA talent, the importance of "failing intelligently," developing IA COEs, LinkedIn's next steps for IA and more!
RPA COE Development Master Class with American Express: Part 1

RPA COE Development Master Class with American Express: Part 1

At the July 2017 Intelligent Automation Chicago we sat down with Adrienne Hill, Vice President, American Express and David Friedman, Director, Robotic Process Automation – CoE, American Express the importance of customer collaboration, developing new RPA relevant skill sets, what it takes to build a leading-edge RPA center of excellence and how to demonstrate ROI to the Business. This is Part 1 of 2
RPA COE Development Master Class with American Express: Part 2

RPA COE Development Master Class with American Express: Part 2

At the July 2017 Intelligent Automation Chicago we sat down with Adrienne Hill, Vice President, American Express and David Friedman, Director, Robotic Process Automation – CoE, American Express the importance of customer collaboration, developing new RPA relevant skill sets, what it takes to build a leading-edge RPA center of excellence and how to demonstrate ROI to the Business. This is Part 1 of 2
Intelligent Automation Adoption in US Business Services 2017

Intelligent Automation Adoption in US Business Services 2017

This report provides a snapshot of Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). The IAU is an interactive data tool developed by SSON Analytics which contains real-time data on the global IA landscape for business services, gathered from IA customers and vendors.
The Path to IA: Managing the Shift from Intelligent Automation to Artificial Intelligence

The Path to IA: Managing the Shift from Intelligent Automation to Artificial Intelligence

How prevalent is your transition from intelligent automation to artificial intelligence? Explore this report with research, state of the market, and state of investment data that will guide you along the path of an effective transition from IA to AI in efforts to keep your enterprise at the top of the industry.
Calendar of Events

Calendar of Events

Take a look at our upcoming SSON events!