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Much of the current buzz in the industry continues to be centered on RPA, a term currently largely synonymous with automation, and this technology clearly has lots of life left in it, for a few years at least. Outside service providers, where its adoption is rapidly becoming mature, RPA is still at the early growth stage in the wider market: while a number of financial services firms have already achieved large-scale roll-outs of RPA, others have yet to put their first bot into operation. Courtesy of NelsonHall
Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partnering with Automation Anywhere for RPA software. Clients showing early interest had questions around which insurance processes bots could most easily be deployed in, and where should they be applying RPA. The processes Wipro found to be most suitable for application of RPA in the insurance sector are claims processing and new business, and hence these are the key focus areas for Wipro. Courtesy of NelsonHall
Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated.
Learn how Bank of Ireland:
- evaluated different RPA solutions
- took on the challenge of offloading mundane work from employees
- learned to build automated processes without having to learn how to code
- And more!
IKEA has been a customer of NICE's automation solutions since 2013, and has been expanding the usage of these solutions across departments and global offices ever since, reaping huge benefits as they deepen the implementation.
Why Implement RPA? The Associated Press faced increasing customer demand, but had tight staffing resources and saw a diminishing value in labor. So, the company implemented RPA. The result? Twenty percent of staff time was freed up, reporting assignments were reconfigured and there was a refocus on pleasing staff and customers.
SSON is conducting a series of interviews with the RPA software developers who may be changing the service delivery landscape for good. Recently, Barbara Hodge spoke with Mihir Shukla, CEO and Co-founder of Automation Anywhere.
Across every industry, companies have begun transforming themselves into digital businesses. This shift comes in response to a need for low-cost productivity improvements, enhanced interactions with customers, and new technology in order to stay competitive. Digitization provides the means for meeting all of these requirements through the creation of new business designs.
Whitepaper courtesy of EXL
RPA in the automation landscape is discussed in this presentation by Alsbridge. Software platforms using RPA versus autonomics are weighed in theory and in practice.
Major enterprises and BPOs know that they have to automate. The economic impact of automation knowledge will reach $5-7 trillion by 2025. Meanwhile, salary arbitrage is chipping away from the benefits of outsourcing and business leaders are rethinking the business model for their shared services center. The points covered in this whitepaper by Redwood include:
- Offshore, onshore or reshore?
- It pays to be picky
- You want standardized processes, not a standard approach to RPA
- It's now a case of adapt or die
Automation is emerging as the current big opportunity in process improvement, and showing huge potential in its ability to capture the outsourcing market. RPA – or Robotic Process Automation – is being offered to clients as virtual Robots, tools, or a set of scripts, which deliver headcount reduction and zero errors, and convert repetitive, low skill jobs into automated processes.
For many years, the HR world readily accepted the status quo as its best business practice. For those that didn’t, it was found that the optimum way forward was to identify the appropriate solution to core HR processes. Enter RPA, which turns the traditional pyramid-shaped model for staff required to support service centre operations at tier 1 on its head - by accounting for approximately 70 percent in reduction, according to Redwood estimates.
Here Come the Robots: The Emergence of Robotic Process Automation and the Beginning of the End of Outsourcing As We Know It
“Enterprises that are looking for the next ‘big thing’- both those that
are outsourcing and those that are not – will find significant potential in
robotic process automation.” These are the wise words of Frank Casale, CEO and Founder of the Institute of Robotic Process Automation (IRPA). Take a look at his visionary insight regarding the emergence of RPA in this exclusive article.
With costs at a third of traditional offshore FTEs – is robotics the “next big thing?" Take a look at this article to find out if Robotics Process Automation is the solution you've been waiting for.
“Consumers are leading the way in adopting automation solutions in their private lives. With any luck, businesses will, eventually, follow.” Erik van der Steen, Global Head of Finance, APM Terminals shares his insights on adopting automation solutions at your organization.
Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different?
The following mind map takes a closer look at RPA uses, benefits, challenges and business factors.
The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.
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Speed. Efficiency. Higher quality. Lower costs. These are the key benchmarks by which
enterprise IT has been measured since the earliest days of its existence. These outcomes have
always been achieved by some combination of man and machine, but with advances in cloud
and digital technology, the balance is shifting away from human labor and moving toward
A systematic approach to engaging with and implementing cognitive technologies may seem to require more effort than the "do something cognitive" approach, but it is more likely to achieve expected results and may require less time and money over the long run.
When it comes to adoption of cognitive technology, some of the leading companies are progressing rapidly from the pilot project phase to the production application phase. Those on the sidelines would do well to move from interest to adoption of this impressive group of technologies.
Everyone’s talking robotic process automation and cognitive automation (R&CA) these days. Take a look at this article to dispel some of the rumors and misconceptions you may hear in discussions.
Meet Our Keynote: Steven J. Randich, EVP and CIO, FINRA Discusses How Intelligent Automation is Dramatically Changing the Way We Work
Ahead of the 2017 Intelligent Automation Summit taking place in New Orleans December 6-8, we sat down with Keynote Speaker Steven J. Randich, EVP and CIO, FINRA to discuss his thoughts on the Intelligent Automation revolution. Key topics discussed include:
- Why now is the time to invest in IA
- Busting common myths and misconceptions about IA
- How the emergence of IA will transform the workplace
- What he's most excited to learn about at the 2017 summit
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