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TCS Leapfrogging RPA & as-a-Service with Neural Automation & Services-as-Software

TCS Leapfrogging RPA & as-a-Service with Neural Automation & Services-as-Software

Much of the current buzz in the industry continues to be centered on RPA, a term currently largely synonymous with automation, and this technology clearly has lots of life left in it, for a few years at least. Outside service providers, where its adoption is rapidly becoming mature, RPA is still at the early growth stage in the wider market: while a number of financial services firms have already achieved large-scale roll-outs of RPA, others have yet to put their first bot into operation. Courtesy of NelsonHall

Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partnering with Automation Anywhere for RPA software. Clients showing early interest had questions around which insurance processes bots could most easily be deployed in, and where should they be applying RPA. The processes Wipro found to be most suitable for application of RPA in the insurance sector are claims processing and new business, and hence these are the key focus areas for Wipro. Courtesy of NelsonHall

Interview with Jordane Elmassian from MasterCard

Interview with Jordane Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated. 

Nailing "Governance" in Enterprise RPA – Bank of Ireland

Nailing "Governance" in Enterprise RPA – Bank of Ireland

Learn how Bank of Ireland:

  • evaluated different RPA solutions
  • took on the challenge of offloading mundane work from employees
  • learned to build automated processes without having to learn how to code
  • And more! 
Hitting SLA Goals 100% With Process Automation: IKEA's Success with RPA

Hitting SLA Goals 100% With Process Automation: IKEA's Success with RPA

IKEA has been a customer of NICE's automation solutions since 2013, and has been expanding the usage of these solutions across departments and global offices ever since, reaping huge benefits as they deepen the implementation.

The Associated Press' Road to RPA

The Associated Press' Road to RPA

Why Implement RPA? The Associated Press faced increasing customer demand, but had tight staffing resources and saw a diminishing value in labor. So, the company implemented RPA. The result? Twenty percent of staff time was freed up, reporting assignments were reconfigured and there was a refocus on pleasing staff and customers.


Who is Developing the Technology behind New RPA-based Outsourcing Solutions?

Who is Developing the Technology behind New RPA-based Outsourcing Solutions?

SSON is conducting a series of interviews with the RPA software developers who may be changing the service delivery landscape for good. Recently, Barbara Hodge spoke with Mihir Shukla, CEO and Co-founder of Automation Anywhere. 

The digital business: What it is and how to get there

The digital business: What it is and how to get there

Across every industry, companies have begun transforming themselves into digital businesses. This shift comes in response to a need for low-cost productivity improvements, enhanced interactions with customers, and new technology in order to stay competitive. Digitization provides the means for meeting all of these requirements through the creation of new business designs.

Whitepaper courtesy of EXL

RPA in SS: How Is This Different?

RPA in SS: How Is This Different?

RPA in the automation landscape is discussed in this presentation by Alsbridge. Software platforms using RPA versus autonomics are weighed in theory and in practice.


What Everyone Needs to Know about Robotic Process Automation

What Everyone Needs to Know about Robotic Process Automation

Major enterprises and BPOs know that they have to automate. The economic impact of automation knowledge will reach $5-7 trillion by 2025. Meanwhile, salary arbitrage is chipping away from the benefits of outsourcing and business leaders are rethinking the business model for their shared services center. The points covered in this whitepaper by Redwood include:

  • Offshore, onshore or reshore?
  • It pays to be picky
  • You want standardized processes, not a standard approach to RPA
  • It's now a case of adapt or die

The Race for Lucrative Robotic-Enabled BPO Work Is On: RPA Providers Muscle In on BPO Market

The Race for Lucrative Robotic-Enabled BPO Work Is On: RPA Providers Muscle In on BPO Market

Automation is emerging as the current big opportunity in process improvement, and showing huge potential in its ability to capture the outsourcing market. RPA – or Robotic Process Automation – is being offered to clients as virtual Robots, tools, or a set of scripts, which deliver headcount reduction and zero errors, and convert repetitive, low skill jobs into automated processes.

It’s Time for HR to Wake Up and Smell the Cyber Coffee

It’s Time for HR to Wake Up and Smell the Cyber Coffee

For many years, the HR world readily accepted the status quo as its best business practice. For those that didn’t, it was found that the optimum way forward was to identify the appropriate solution to core HR processes. Enter RPA, which turns the traditional pyramid-shaped model for staff required to support service centre operations at tier 1 on its head - by accounting for approximately 70 percent in reduction, according to Redwood estimates.

Here Come the Robots: The Emergence of Robotic Process Automation and the Beginning of the End of Outsourcing As We Know It

Here Come the Robots: The Emergence of Robotic Process Automation and the Beginning of the End of Outsourcing As We Know It

“Enterprises that are looking for the next ‘big thing’- both those that
are outsourcing and those that are not – will find significant potential in
robotic process automation.” These are the wise words of Frank Casale, CEO and Founder of the Institute of Robotic Process Automation (IRPA). Take a look at his visionary insight regarding the emergence of RPA in this exclusive article.


Robotics Process Automation – Is it the Solution You've Been Waiting For?

Robotics Process Automation – Is it the Solution You've Been Waiting For?

With costs at a third of traditional offshore FTEs – is robotics the “next big thing?" Take a look at this article to find out if Robotics Process Automation is the solution you've been waiting for.


The Future of Finance: Hardly a Human in Sight

The Future of Finance: Hardly a Human in Sight

“Consumers are leading the way in adopting automation solutions in their private lives. With any luck, businesses will, eventually, follow.” Erik van der Steen, Global Head of Finance, APM Terminals shares his insights on adopting automation solutions at your organization.


SSON's Robotic Process Automation Mind Map

SSON's Robotic Process Automation Mind Map

Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different?

The following mind map takes a closer look at RPA uses, benefits, challenges and business factors.


Establishing Effective Business & IT Alignment

Establishing Effective Business & IT Alignment

Joseph Peri, Chief Operating Officer & Vice President - Ministry Service Center at Ascension, discusses the importance of ensuring your Business & IT Departments work together effectively, and explores why these two departments must be on the same page at pre-launch, implementation, and thereafter and how to maintain the relationship.
Enterprise RPA Myths and Realities

Enterprise RPA Myths and Realities

Pat Geary, Chief Marketing Officer at Blue Prism, presents on understanding what a genuine enterprise deployment of RPA looks like, how enterprise software is assessed by IT, Enterprise Architects and why it’s so important for them to assess your RPA technology and operating model, how to identify true enterprise capabilities of RPA technology and get past the unsubstantiated marketing hype, and more!
How NASA is Making the Most of Intelligent Automation

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).
Interactive Report: Intelligent Automation Universe – 2017 Market Update

Interactive Report: Intelligent Automation Universe – 2017 Market Update

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.

Key Findings:

  • Only 23% of recorded IA implementations happen within a Shared Service Centre
  • Top 3 industries implementing IA are Banking Financial Services & Insurance, CPG Manufacturing, Media Publishing & Advertising
  • The Record-to-report (R2R) is the most popular end-to-end process with 32% of implementations.

Enter your details below to download the interactive report.

Five Questions To Ask When Considering Robotic Process Automation: Featured by ISG

Five Questions To Ask When Considering Robotic Process Automation: Featured by ISG

Speed. Efficiency. Higher quality. Lower costs. These are the key benchmarks by which

enterprise IT has been measured since the earliest days of its existence. These outcomes have

always been achieved by some combination of man and machine, but with advances in cloud

and digital technology, the balance is shifting away from human labor and moving toward

technology-driven solutions.

Beyond “doing” something cognitive: Taking a systemic approach

Beyond “doing” something cognitive: Taking a systemic approach

​A systematic approach to engaging with and implementing cognitive technologies may seem to require more effort than the "do something cognitive" approach, but it is more likely to achieve expected results and may require less time and money over the long run.

Time to move: From interest to adoption of cognitive delivery

Time to move: From interest to adoption of cognitive delivery

When it comes to adoption of cognitive technology, some of the leading companies are progressing rapidly from the pilot project phase to the production application phase. Those on the sidelines would do well to move from interest to adoption of this impressive group of technologies.

Hype busters: 5 things to know about robotics and cognitive automation

Hype busters: 5 things to know about robotics and cognitive automation

Everyone’s talking robotic process automation and cognitive automation (R&CA) these days. Take a look at this article to dispel some of the rumors and misconceptions you may hear in discussions. 

Automation's Effect on Global Corporate Enterprise

Automation's Effect on Global Corporate Enterprise

Lee Coulter shares that IEEE automation standards were born out of a serious frustration. The IEEE Guide to Terms and Concepts on Intelligent Process Automation provides the industry with a lexicon which allows executives to have an intelligent conversation around intelligent automation.
Implementing Cross-Functional IA

Implementing Cross-Functional IA

Jorgen Lislerud takes us through the Circle K rebrand making them a global organization representing convenience delivering great customer experience. Jorgen is using IA with a program in customer service, finance, fuel and HR operations. The program began under the radar but after experiencing key wins, was rolled out in multiple functions.
Robotic Process Automation (RPA) Market to cross $5bn by 2024

Robotic Process Automation (RPA) Market to cross $5bn by 2024

Robotic Process Automation (RPA) Market size is set to exceed USD 5 billion by 2024; as per a new research report by Global Market Insights, Inc. The growing adoption of RPA technology by organizations to enhance their capabilities, performance and reduce operational costs is expected to drive the Robotic process automation market growth over the forecast timeline. In order to gain ease of the processes, organizations are increasingly deploying these solutions with the traditional business processes. Surge in demand to eliminate manual interference in simplified and time-consuming business processes is predicted to increase the technology adoption rate.
Meet Our Keynote: Steven J. Randich, EVP and CIO, FINRA Discusses How Intelligent Automation is Dramatically Changing the Way We Work

Meet Our Keynote: Steven J. Randich, EVP and CIO, FINRA Discusses How Intelligent Automation is Dramatically Changing the Way We Work

Ahead of the 2017 Intelligent Automation Summit taking place in New Orleans December 6-8, we sat down with Keynote Speaker Steven J. Randich, EVP and CIO, FINRA to discuss his thoughts on the Intelligent Automation revolution. Key topics discussed include:

  • Why now is the time to invest in IA
  • Busting common myths and misconceptions about IA
  • How the emergence of IA will transform the workplace
  • What he's most excited to learn about at the 2017 summit

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