December 5 - 7, 2018
New Orleans

Media Center | Intelligent Automation

5th Intelligent Automation Agenda

Are you ready to unleash the power of intelligent automation? Enter your details below to unlock your copy of the agenda. To request a copy via email, contact ...

Featured Download

RPA & AI – From Continuous Improvement of Legacy Processes to New Digital Processes

John Willmott, CEO of NelsonHall, describes the benefits and ROI of RPA, requirements for successful RPA application, and commercial implications, in this informative presentation.

[Interactive Report] RPA: Hype vs Reality

Is RPA really living up to its hype? DART reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:RPA has the potential to automat ...

Robots Are Coming: 7 Reasons Why Resistance is Futile

The march of technology is inexorable, which is why we launched the Robotic Process Automation Summit in the first place. If you still need proof that RPA will soon become the new normal, look no further.

Balancing a Human-Digital Workforce

Five years ago, Joe Peri was employee #2 at Ascension Health's captive BPO, the Ministry Service Center. Today, He is the Vice President and Chief Operating Officer, and the center has grown to over 900 employees. Joe pioneered the RPA practices which made this rapid growth possible, a subject he ...

New to RPA? First List Your Basic Requirements

Ascension's Discovery team conducted extensive research of available options after first developing a list of RPA basic requirements. For them, the automated solution needed: 1. Auditing capability 2. Centralized task management and security 3. Ease-of-use 4. A short r ...

Justify Your Trip

Present your boss with this customizable letter detailing the reasons why you should attend the event and you'll be sure to receive approval to join us. 

RPA 2017 Pre-Booking Form

Showcase your software and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the 2017 Pre-Booking Form and explore different sponsorship levels and opportunities av ...

Interactive Report: IA & RPA

Interactive results from live audience polling conducted with IA & RPA practitioners at the last Intelligent Automation event (formerly RPA Summit).Key findings:Most RPA implementations begin in Order to Cash


A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions. Take a look a the Post Show Report for an in-depth analysis of our audience, their feedback, and what you can expect at this ...

2017 Post Show Report

A combined 300+ attendees filled the conference rooms to full capacity at our July and December editions, and the buzz over the topic was palpable. Take a look a the Post Show Report for:A detailed overview on the demographics of our attendees incl. s ...

5 Ways You'll Change Your Mind: Robotics Process Automation (RPA)

RPA is set to change the business services landscape. But how do perceptions of RPA change once users have actually implemented an RPA solution? Find out in our latest RPA industry survey.

RPA Industry Report

At the last RPA event, we asked our attendees in various stages of implementations about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months. Here is what they had to say.

Interview with RPA CoE Change Management Leader at Prudential

Exclusive on-site Interview with Adrienne Peseller, Change Management Leader, RPA CoE at Prudential.

Interview with Kevin Kroen, Partner at PwC

Exclusive on-site interview with Kevin Kroen, Partner at PwC.

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

Historically, RPA has experienced somewhat of a mixed reception by employees who fear of being replaced and senior leadership who often dismiss it as relevant only to organizations that deal with high transactional volumes and big budgets. Despite these views, the demand for RPA tools is growing qui ...

Sponsorship & Exhibition Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups, Exhibit booth and more. Download the Sponsorship & Exhibition Prospectus to s ...

Robots in your Back Office?

We’re not talking about R2D2 processing your invoices and paying your bills!

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).discusses:Innovative technology solutions implemented into NASA and the hurdles that were encounteredExamples of the successes NASA has had wi ...

Advancing Your Shared Services with Robotic Process Automation

Organizations continuously strive to achieve greater efficiencies and more streamlined operations as a matter of course, particularly with Shared Services. Robotic Process Automation (RPA) is the latest proposition to promise a quantum advance for Shared Services. Download the content to learn mo ...

Steps in Choosing an IA Business Model with Warner Bros. Entertainment

We sat down with Jason Barkham, Vice President of Business Transformation Solutions at Warner Bros. Entertainment Inc.In our chat with Jason, he discussed:Ways an organization can determine opportuni ...

BNY Mellon’s Innovative & Cutting-Edge RPA Approach

Jon Theuerkauf is the Managing Director, Head of Performance Excellence, Robotic Process Automation & COE Program Head at BNY Mellon. In our chat with Jon, he discussed:The approach he has taken at BNY Mellon with RPA and the r ...

Registration Form

Fill out this registration form to speed up your attendance and email back to us at

Past Attendee Snapshot 2017

Find out who attended our last 2 iterations of the Intelligent Automation event!

Which RPA Program Model is Best for Your Organization?

Presentation by Raymond Baez, Senior Manager Data Science & Analytics, UL. How to design processes for RPA and select/optimize processes for robotic process automation.

Walgreens RPA in HR

Case study on how Walgreens implemented Robotic Process Automation (RPA) within their HR department. Presentation by Curt Burghardt, Senior Director HR Shared Services, Walgreens.

IA Best Practice – The Story So Far

Critical success factors & key tips for implementing robotic process automation (RPA) by Rachael Stormonth, Executive Vice President, NELSONHALL

IA July 2017 Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are facing with and how they are planning to improve or upgrade their technology in the next 12 months. See what they revealed!

Attendee Snapshot Chicago

With more than 300+ attendees filled the conference room to full capacity, take a look at who attended our Intelligent Automation event this past summer in Chicago. Contact us today and find out more on exclusive sponsorship opportunities available ...

Intelligent Automation - Sponsorship Booking Form

Showcase your software and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the Sponsorship Pre-Booking Form and explore different sponsorship levels and opportuni ...

Embracing Intelligent Automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, ...

#RPAgoals with Eli Lilly's Director of Automation COE, Finance Shared Service Center

At the Intelligent Automation Chicago that took place this past July, we sat down with Matt Gustitus, the Director - Automation COE, Finance Shared Service Center at Eli Lilly and Company, to discuss how his company is embracing RPA, where his company is on their intelligent automation (IA) journey, ...

Attendee ROI Toolkit: Intelligent Automation New Orleans

To help justify your attendance and make the most of your onsite experience, we created this ROI Toolkit that includes everything you need to express the value of attending the December 2017 Intelligent Automation event. Packet includes Benefits of Attending, an Attendee Snapshot, a Justification Le ...

Intelligent Automation Change Management Checklist

When disruptive technologies such as RPA, Intelligent Automation and cognitive technologies are first introduced, it’s not uncommon for those spearheading such initiatives to encounter unprecedented levels of fear, confusion and resistance to change across all levels of the organization. With this i ...

Intelligent Automation Adoption in US Business Services 2017

This report provides a snapshot of Intelligent Automation (IA) adoption based on 214 recorded cases of IA pilots and implementations in the United States as listed in the Intelligent Automation Universe (IAU). The IAU is an interactive data tool developed by SSON Analytics which contains real-time d ...

Sponsorship & Exhibition Prospectus

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship & Exhibition Prospectus to see how you can ...

Why RPA and Intelligent Automation Initiatives Fail and What You Can Do About It

Star Intelligent Automation speaker, Veer G. Chockalingam, SWBC's VP, Strategic Vendor Management, walks us through some of the common mistakes people make when implementing RPA as well as best practices for avoiding them such as:Choosing the right processes to automatePartne ...

Current Attendee Snapshot

Interested in learning more about who has already signed up to attend Intelligent Automation New Orleans? Then download our Current Attendee Snapshot to get a sneak peek of who you can expect to see onsite and a preview of our 2017 Attendee Survey results.

IA December 2017 Attendee Profile Report

Practitioners in various stages of IA implementation were asked about the challenges they are faced with and how they are planning to improve or upgrade their technology in the next 12 months.

Additional Content Download

TCS Leapfrogging RPA & as-a-Service with Neural Automation & Services-as-Software

Much of the current buzz in the industry continues to be centered on RPA, a term currently largely synonymous with automation, and this technology clearly has lots of life left in it, for a few years at least. Outside service providers, where its adoption is rapidly becoming mature, RPA is...

Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC

Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA practice, and also developed its own AI platform, Wipro Holmes. Currently, Wipro is principally partnering with Automation Anywhere for RPA software. Clients showing early interest had questions around which insurance...

Interview with Jordane Elmassian from MasterCard

Interview with Jordane Elmassian, Senior Business Leader from MasterCard, regarding the company's implementation of RPA, including some of the benefits and hesitations associated. 

Nailing "Governance" in Enterprise RPA – Bank of Ireland

Learn how Bank of Ireland:evaluated different RPA solutionstook on the challenge of offloading mundane work from employeeslearned to build automated processes without having to learn how to codeAnd more! 

Hitting SLA Goals 100% With Process Automation: IKEA's Success with RPA

IKEA has been a customer of NICE's automation solutions since 2013, and has been expanding the usage of these solutions across departments and global offices ever since, reaping huge benefits as they deepen the implementation.

The Associated Press' Road to RPA

Why Implement RPA? The Associated Press faced increasing customer demand, but had tight staffing resources and saw a diminishing value in labor. So, the company implemented RPA. The result? Twenty percent of staff time was freed up, reporting assignments were reconfigured and there was a refocus on pleasing staff and...

Who is Developing the Technology behind New RPA-based Outsourcing Solutions?

SSON is conducting a series of interviews with the RPA software developers who may be changing the service delivery landscape for good. Recently, Barbara Hodge spoke with Mihir Shukla, CEO and Co-founder of Automation Anywhere. 

The digital business: What it is and how to get there

Across every industry, companies have begun transforming themselves into digital businesses. This shift comes in response to a need for low-cost productivity improvements, enhanced interactions with customers, and new technology in order to stay competitive. Digitization provides the means for meeting all of these requirements through the creation of new...

RPA in SS: How Is This Different?

RPA in the automation landscape is discussed in this presentation by Alsbridge. Software platforms using RPA versus autonomics are weighed in theory and in practice.

What Everyone Needs to Know about Robotic Process Automation

Major enterprises and BPOs know that they have to automate. The economic impact of automation knowledge will reach $5-7 trillion by 2025. Meanwhile, salary arbitrage is chipping away from the benefits of outsourcing and business leaders are rethinking the business model for their shared services center. The points covered in...

The Race for Lucrative Robotic-Enabled BPO Work Is On: RPA Providers Muscle In on BPO Market

Automation is emerging as the current big opportunity in process improvement, and showing huge potential in its ability to capture the outsourcing market. RPA – or Robotic Process Automation – is being offered to clients as virtual Robots, tools, or a set of scripts, which deliver headcount reduction and zero...

It’s Time for HR to Wake Up and Smell the Cyber Coffee

For many years, the HR world readily accepted the status quo as its best business practice. For those that didn’t, it was found that the optimum way forward was to identify the appropriate solution to core HR processes. Enter RPA, which turns the traditional pyramid-shaped model for staff required to...

Here Come the Robots: The Emergence of Robotic Process Automation and the Beginning of the End of Outsourcing As We Know It

“Enterprises that are looking for the next ‘big thing’- both those that are outsourcing and those that are not – will find significant potential in robotic process automation.” These are the wise words of Frank Casale, CEO and Founder of the Institute of Robotic Process Automation (IRPA). Take a look...

Robotics Process Automation – Is it the Solution You've Been Waiting For?

With costs at a third of traditional offshore FTEs – is robotics the “next big thing?" Take a look at this article to find out if Robotics Process Automation is the solution you've been waiting for.

The Future of Finance: Hardly a Human in Sight

“Consumers are leading the way in adopting automation solutions in their private lives. With any luck, businesses will, eventually, follow.” Erik van der Steen, Global Head of Finance, APM Terminals shares his insights on adopting automation solutions at your organization.

SSON's Robotic Process Automation Mind Map

Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different? The following mind map takes a closer look at RPA uses, benefits,...

Establishing Effective Business & IT Alignment

Joseph Peri, Chief Operating Officer & Vice President - Ministry Service Center at Ascension, discusses the importance of ensuring your Business & IT Departments work together effectively, and explores why these two departments must be on the same page at pre-launch, implementation, and thereafter and how to maintain the relationship.

Enterprise RPA Myths and Realities

Pat Geary, Chief Marketing Officer at Blue Prism, presents on understanding what a genuine enterprise deployment of RPA looks like, how enterprise software is assessed by IT, Enterprise Architects and why it’s so important for them to assess your RPA technology and operating model, how to identify true enterprise capabilities...

How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC).

Interactive Report: Intelligent Automation Universe – 2017 Market Update

The Intelligent Automation Universe (IAU) contains real-time data on global IA landscape. This report provides a Q1 market update from the IAU on the global IA customer adoption footprint.Key Findings:Only 23% of recorded IA implementations happen within a Shared Service CentreTop 3 industries implementing IA are Banking Financial Services &...

Five Questions To Ask When Considering Robotic Process Automation: Featured by ISG

Speed. Efficiency. Higher quality. Lower costs. These are the key benchmarks by whichenterprise IT has been measured since the earliest days of its existence. These outcomes havealways been achieved by some combination of man and machine, but with advances in cloudand digital technology, the balance is shifting away from human...

Beyond “doing” something cognitive: Taking a systemic approach

​A systematic approach to engaging with and implementing cognitive technologies may seem to require more effort than the "do something cognitive" approach, but it is more likely to achieve expected results and may require less time and money over the long run.

Time to move: From interest to adoption of cognitive delivery

When it comes to adoption of cognitive technology, some of the leading companies are progressing rapidly from the pilot project phase to the production application phase. Those on the sidelines would do well to move from interest to adoption of this impressive group of technologies.

Hype busters: 5 things to know about robotics and cognitive automation

Everyone’s talking robotic process automation and cognitive automation (R&CA) these days. Take a look at this article to dispel some of the rumors and misconceptions you may hear in discussions. 

Automation's Effect on Global Corporate Enterprise

Lee Coulter shares that IEEE automation standards were born out of a serious frustration. The IEEE Guide to Terms and Concepts on Intelligent Process Automation provides the industry with a lexicon which allows executives to have an intelligent conversation around intelligent automation.

Implementing Cross-Functional IA

Jorgen Lislerud takes us through the Circle K rebrand making them a global organization representing convenience delivering great customer experience. Jorgen is using IA with a program in customer service, finance, fuel and HR operations. The program began under the radar but after experiencing key wins, was rolled out in...

Robotic Process Automation (RPA) Market to cross $5bn by 2024

Robotic Process Automation (RPA) Market size is set to exceed USD 5 billion by 2024; as per a new research report by Global Market Insights, Inc. The growing adoption of RPA technology by organizations to enhance their capabilities, performance and reduce operational costs is expected to drive the Robotic process...

Meet Our Keynote: Steven J. Randich, EVP and CIO, FINRA Discusses How Intelligent Automation is Dramatically Changing the Way We Work

Ahead of the 2017 Intelligent Automation Summit taking place in New Orleans December 6-8, we sat down with Keynote Speaker Steven J. Randich, EVP and CIO, FINRA to discuss his thoughts on the Intelligent Automation revolution. Key topics discussed include:Why now is the time to invest in IABusting common myths...

Sponsorship enquiry

Robotic Process Automation Security

Robotic Process Automation (RPA) is currently one of the most popular enablers of services, and one of the reasons why the shared services backdrop is so vastly different from ten years ago as to be almost unrecognizable. But for many enterprises considering RPA, concerns around security are preventing action. The...